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Frequently Asked QuestionsFrequently Asked QuestionsFrequently Asked Questions

Payment by credit card is secure?

All transactions with credit cards comply with new safety standards set by the international card payment:
Verified by Visa for VISA
SecureCode ™ applicable to credit cards with the MasterCard ® brand

How does SecureCode and Verified by Visa?

The service is simply the record of a personal password.
In the process of buying online, this password will be required as an additional security policy, after the buyer has submitted the card number.
Password and credit card number will be sent to the card issuer that, in a few moments, checking the correspondence between the two codes, certify the membership of that card to the person identified with that password.
Thanks to this service will be reduced drastically the possibility of misuse of the data of your credit card.
Only the card issuer in fact, is aware of the password, which can not be stored by the operator.
All transactions are processed in encrypted form with 128-bit key.

Can you delete an order?

To cancel an order simply contact our Customer Service immediately with email to servizio_clienti@augustamilano.it or by phone calling +39 02.8718.7783.

Can I pay cash to courier a parcel with a normal bank check?

No, payment on delivery is only possible in Italy up to 300.00 Euro cash and the carrier is not allowed to withdraw the normal checks.

What are cookies?

AUGUSTAMILANO.IT may set cookies on your Web browser when you access our Web site. A cookie is a piece of information that is stored on your computer in order to identify the browser when interacting with Web sites. Cookies can be used to store elements such as identifiers and user preferences. A Web site may set a cookie on your browser if your browser preferences allow it. A browser allows the Web site to access only the cookies it has set, and not the cookies set by other Web sites

I have registered at the shop but I can not log in to my account, what can I do?

After recording, the system sends a welcome email with login information. If you do not receive this email you have probably entered the wrong or inexistent email address during recording (even a single incorrect character affect the validity of the email address). In this case we suggest you to contact our Customer Service by email at servizio_clienti@augustamilano.it or via telephone by calling +39 02 87187783 for any necessary corrections. If you have lost or forgotten your login password you just click on the link 'Forgot your password?' and enter your email address to get a new password.