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If you are not satisfied with your purchase you just notify us within 14 days of receipt thereofIf you are buying more items you can choose to return only part of what you have purchased. You will be refunded the full price paid for returned items as well as the delivery costs, if you have chosen standard delivery, incurred during the purchase in proportion to the value of the returned itemsThe shipping costs for the return remains at your charge.

What procedure follow to make a Return?

1. Go to the order history in your account and select the order for which you want to make the return,or if you do not have an account go to Order Status page and enter request data. You can also send an email to servizio.clienti@augustamilano.it with your request.
2. Select the item you wish to return and proceed
3. Wait for our e-mailgo to merchandise returns in your account, download and print a pdf file with the attached instructions and enter it in the package, verifying the data.
4. Fundamental you tell us your tax number for the issuance of credit note contextual to reimbursement
5. Wrap the product to be returned and go to any post office or courier you trust and send your package, ship to:

AUGUSTAMILANO.IT

Via Cavour 30 ang. resistenza

20098 San Giuliano Milanese

Milano   Italy

Tel. +39 0287187783

email: amministrazione@augustamilano.it

6. On receipt of your shipment you will be notified via email and after checks on returns will process your refund

If you have purchased as a guest or without registering an account you can fill the form at this link: ORDER STATUS

Effects of the right of withdrawal

If the conditions for exercising the right of withdrawal will be respected AUGUSTAMILANO.IT will refund the full price of the purchased productsThe refund will be made using the same mode of payment as you used for the initial transaction, unless you have expressly agreed otherwiseIn any caseyou will not incur any fees as a result of such reimbursementIn case of partial withdrawal from orders with multiple productsthe amount shipping costs to be reimbursed will be calculated in proportion to the value of the product subject to withdrawalSofor example, if you have placed an order total of 250,00 Euro, consisting of three productsthe first value of 50.00 euros and the other two worth 100.00 eurosand return the item for 50,00 Euroyou will be refunded an amount equal to 20of shipping costs that you have paid.

For returning the productyou can use at your choice one of the following procedure:

1. return through a carrier of your choice with cost of returning at your charged: in this caseafter exercising the right of withdrawalyou must do to return the productusing a vector of your choice and at Your expensewithout undue delay and in any case within 14 calendar days from the date on which you have communicated your decision to withdraw. The deadline is met if resend product before the expiry of the period of fourteen days. The product must be sent to the following addressAUGUSTAMILANO.IT Via Cavour 30 20098 San Giuliano Milanese (MI) Italy tel. +39 02 87187783. The direct cost for return shipping of the product are at your chargedThe return of the product shall be under your own responsibility.

2. return with the same vector used during the purchase with costs of returning at your charged: in this caseafter exercising the right of withdrawalyou must inform us by email your willingness to entrust us with the return of product. We will send you an email with an attached PDF document containing a waybill precompiled that you will need to attach to the package to speed up the shipment. Insert the product to be returned in the packaging in which you received it or in another similar size packagealong with the returns document that shows the details of the returned goodsDelivery is under our responsibilitybut the direct costs for returning the productequal to those incurred during the purchase are at your charged and are deducted from the amount that we will refund as result of the withdrawalThis mode is available only for Italy.

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