Start With the Basics
After registration, the system sends a welcome email with login information. If you do not receive this email you have probably entered a wrong or inexistent email address during registration (even a single incorrect character affect the validity of the email address). In this case we suggest you to contact our Customer Service by email at firstname.lastname@example.org or by telephone calling +39 02 87187783 for any necessary corrections. If you have lost or forgotten your login password you just click on the link 'Forgot your password?' and enter your email address to get a new password.
To cancel an order simply contact our Customer Service immediately with email to email@example.com, through contact form or by phone calling +39 02.8718.7783.
No, cash on delivery is only possible up to € 300.00 in cash. The courier is not authorized to collect normal bank checks. This service is available only for Italy.
All credit card transactions comply with the new security standards defined by the international payment card circuits. The transactions will be performed directly on the secure servers of the payment gateways.
Can enter your discount code in the appropriate field on the cart page.
You need more information
Click on the dedicated logo at the top right and then on "Forgot password" in the window that will appear. You will then be prompted to enter your email address to begin the password recovery process. For more information or assistance, write us at firstname.lastname@example.org
You can change your personal and account information whenever you want. Simply log into your account by clicking on the dedicated logo at the top right, enter your email and password in the window that will appear. Then you can change your personal information.
If you wish to close your account, contact us at email@example.com
Click on the dedicated logo at the top right and enter your username and password in the window that will appear, then click on “Login”. For more information, write to us at firstname.lastname@example.org